We’re all swamped with emails, but do you routinely ignore your business correspondence? Am I not important enough for you to respond in a timely manner, or do you just treat everyone rudely? What’s Timely? If you’re in the client service business, then it’s advisable to establish the ground rules for emails. Discuss an acceptable
You must have experienced this. You’re walking down the aisle of a department store and someone passes you going in the opposite direction. She seems vaguely familiar. Then it hits you. That was your client but you hardly recognized her without makeup and in ratty old jeans. She made the classic mistake of thinking it’s
Don’t laugh. This happened to a client not too long ago. He’s a very busy CEO, who was so tired that he showed up at a morning press conference in a suit and tie but without socks. It was a tell tale sign that he had mentally checked out because of exhaustion. He wasn’t conscious
It’s not only disheartening but also disruptive when you learn one of your staff members has a drinking problem. Just this past week, a business colleague had a very upsetting experience that almost lost her a client. She called us in frustration because she didn’t know what to say to her employee. Don’t Become an
“Another hour of my time wasted,” you think, as you’re leaving yet another meeting that went nowhere.” That’s very often what staff members think when their leader doesn’t take charge of a meeting (virtual or face-to-face) that he scheduled. If you are that leader, you need to set the agenda and give clear instructions before
CEOs and other top-ranking executives these days are glued to their computers like the rest of us. But a high-powered executive assistant is still an essential fixture in the executive suite, even if her boss types his own memos. In fact, she has taken on more important responsibilities in an increasingly fast-paced business world. One
“Big Names” in business and politics often bomb in public appearances. Have you wondered how this happens and if their egos get in the way of their good sense? Ego is OK in Small Doses All of us are egotistical to some degree – meaning we are self-centered and sometimes come across as self-important. Who
A lot of speakers start their presentations or speeches with a self-deprecating remark to get the audience on their side. It’s not uncommon that a powerful leader with established credentials wants to put the audience at ease so he uses self-deprecation to help the audience feel more comfortable. Sometimes he’ll start with a funny story
How are you doing to dress for you next new normal virtual presentation? If you haven’t thought through your wardrobe, you may find yourself wearing clothes that detract from your next presentation. We don’t need to mention that you shouldn’t wear a loud plaid jacket, do we? If you’re presenting in another city, you won’t
Have you ever asked yourself: what is it about me that would make an audience want to attend my presentation or motivate a reporter to seek me out for an interview? We all like to think that we’re experts in our subject areas. But no doubt a web search would uncover many other highly qualified
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Our highly skilled and experienced professionals have the expertise in media and presentation training to meet any business situation — from helping an executive to prepare for the challenge of talking to a reporter during a business crisis to presenting a group of investors during an IPO or keeping a celebrity spokesperson on point.
