Do you find you’re not sleeping at night? Are you taking aspirins to relieve your splitting headaches? Have you complained to your friends about your “client from hell?” These are signals that something isn’t right. Taking Stock If you answered “yes” to any of these questions, then it’s time to re-examine your client relationship and
When a crisis hits, individuals don’t really hear the words of reassurance. They tune in with their feelings. Health authorities repeatedly explained to the public that you can only get contaminated with the Ebola virus through direct contact with bodily fluids. But surveys uncovered that a greater part of Americans feared they can get the
Do you have a loose tongue? Do you open your mouth and start making indiscreet and potentially embarrassing remarks that will come back to haunt you? You can avoid what’s also called “diarrhea of the mouth” by thinking before you speak.
Donald Trump has yet to learn to think before he speaks but two public figures learned this the hard way in the recent past.
Do you find you’re not sleeping at night? Are you taking aspirins to relieve your splitting headaches? Have you complained to your friends about your “client from hell?” These are signals that something isn’t right. Taking Stock If you answered “yes” to any of these questions, then it’s time to re-examine your client relationship and
You may remember when department stores were closed on Sunday and only opened one night a week for shoppers who worked. Or, you may recall how you enjoyed the luxury of life without email. Tuning Out Millions of people will observe two major religious holidays in about five weeks – Easter and Passover. If you
True story: a manicurist in the beauty salon of a five-star hotel, part of a global chain, accidentally nicked a patron’s finger. She ignored the customer’s complaint because she thought the cut was too small to worry about. Next, the customer reported the incident to the salon’s manager and then the hotel’s management. They, too,
What do you do when, through no fault of your organization, an Act of God causes a crisis that harms your employees or your customers? When Hurricane Irene wreaked havoc along the Atlantic Coast a couple of summers back, people coped with the horrific aftermath for months. Utility companies faced a barrage of criticism for
The phone rings and you pick it up to answer the call you never want to get. Your organization has a full-blown Instant Crisis. There is the danger of permanently damaging your brand if you don’t manage the crisis communications effectively. Every company should research and understand the threats its faces and plan accordingly. Emergency
At least a dozen Republican presidential hopefuls and several Democrats have jumped into the 2016 Presidential race. The election is many months away so candidates have a long time to prove that they’re Presidential material, and avoid damaging public gaffes. But what does it actually mean to be Presidential?
When a crisis occurs, how can we communicate in today’s instant world? When Richard Branson’s Virgin Galactic crashed, he immediately announced it on Twitter, and apologized in a news briefing thus getting in front of the story. On the other hand, Brian Williams’ exaggerated chopper story began on Facebook when someone on the actual chopper
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The Newman Group is a recognized leader in guiding business professionals, celebrities and authors to improve their communications skills in presentations and media interviews.
Our highly skilled and experienced professionals have the expertise in media and presentation training to meet any business situation — from helping an executive to prepare for the challenge of talking to a reporter during a business crisis to presenting a group of investors during an IPO or keeping a celebrity spokesperson on point.
